Complaint Handling
PRIMERICA CANADA COMPLAINT HANDLING PROCEDURES
If You Have a Complaint
If you have a complaint relating to your life insurance policy, Common Sense Funds or life insurance representative:
If you have a complaint relating to your mutual funds or mutual fund representative:
If you are in Quebec, and have a complaint:
For Additional Consumer Information
Life Insurance and Segregated Funds
Canadian Life and Health Insurance Association (CLHIA)
Primerica Life Insurance Company of Canada is a member of the CLHIA, a voluntary non–profit association with member companies accounting for 99 per cent of Canada's life and health insurance business. The CLHIA serves its life and health insurance members in areas of common interest, need or concern. The CLHIA's objective is to ensure that the views and interests of its diverse membership and of the public are equitably addressed in addition to providing general information to the consumer such as guides, information booklets and other helpful information.
Website: clhia.ca
Mutual Funds
PFSL Investments Canada Ltd. is a member of the Canadian Investment Regulatory Organization (CIRO), a recognized self-regulatory organization across Canada. The Office of the Investor has a mandate to support policy development, educate investors, engage in investor outreach, perform investor research, and support the Investor Advisory Panel (IAP).
Website: https://www.ciro.ca/office-investor
L'Autorité des marchés financiers (AMF)
The AMF offer the public objective information about financial products and services. As part of its mission to educate the public on financial matters, the AMF also provides tools such as calculators and training programs delivered in co-operation with its partners.
Website: www.lautorite.qc.ca/en/be-informed.html
If you choose to communicate by email, note that there are possible confidentiality issues regarding internet communications.